Operations Supervisor
Job Description
The Operations Supervisor is responsible for managing day-to-day field operations for his/her assigned team of technicians. Some of the core responsibilities include managing route efficiencies, mentoring & up-training field technicians, maintaining metrics for assigned team, managing lead technicians and assisting with recruiting, training and employee development. The Operations Supervisor is expected to uphold the company’s principles including integrity, quality, teamwork and customer experience at all times.
Responsibilities:
This position is responsible for the following tasks:
Supervising local installation technicians and other individuals or groups as determined by local management.
Developing and promoting a team atmosphere and ensuring the proper support is provided to each technician within the operation.
The Operations Supervisor will have direct contact with the local MSO, our customer. It is important that these relationships are maintained and developed.
Manage workloads and routing to ensure proper efficiencies based on local market guidelines. It is important each route is built to reduce downtime and can meet or exceed production goals.
Managing day-to-day field operations for assigned team, communicating with other members of local support staff, resolving issues and ensuring no technician is left out later than necessary.
Managing and investigating customer complaints and damages. This includes contacting the customer, responding to MSO emails, completing necessary investigation paperwork, resolving issue and if necessary working with general contractor on repairs. All paperwork on complaints and damages must be maintained and organized.
Ensuring that AM Communications is in compliance with all field related performance metrics is a critical part of an Operations Supervisor’s responsibilities. These metrics include Service Rate, Quality Insurance, Home Certifications, On Time Guarantees and any other market specific metrics.
Enforce company safety practices by completing random safety site inspections. Any failed inspections must be reported to the corporate safety department. Immediate training and corrective disciplinary action will need to be taken with the technician.
The Operations Supervisor is responsible for assisting with the ongoing training of all install technicians. This includes training of new services, improving efficiencies, up-training on existing products and services and etc. Continued training is an important factor to the operations success in the market. All technicians must be knowledgeable on new and existing products.
Perform other duties as assigned.
Requirements:
This position is responsible for the following tasks:
Supervising local installation technicians and other individuals or groups as determined by local management.
Developing and promoting a team atmosphere and ensuring the proper support is provided to each technician within the operation.
The Operations Supervisor will have direct contact with the local MSO, our customer. It is important that these relationships are maintained and developed.
Manage workloads and routing to ensure proper efficiencies based on local market guidelines. It is important each route is built to reduce downtime and can meet or exceed production goals.
Managing day-to-day field operations for assigned team, communicating with other members of local support staff, resolving issues and ensuring no technician is left out later than necessary.
Managing and investigating customer complaints and damages. This includes contacting the customer, responding to MSO emails, completing necessary investigation paperwork, resolving issue and if necessary working with general contractor on repairs. All paperwork on complaints and damages must be maintained and organized.
Ensuring that AM Communications is in compliance with all field related performance metrics is a critical part of an Operations Supervisor’s responsibilities. These metrics include Service Rate, Quality Insurance, Home Certifications, On Time Guarantees and any other market specific metrics.
Enforce company safety practices by completing random safety site inspections. Any failed inspections must be reported to the corporate safety department. Immediate training and corrective disciplinary action will need to be taken with the technician.
The Operations Supervisor is responsible for assisting with the ongoing training of all install technicians. This includes training of new services, improving efficiencies, up-training on existing products and services and etc. Continued training is an important factor to the operations success in the market. All technicians must be knowledgeable on new and existing products.
Perform other duties as assigned.